Smiddle Smart Label is a software product that allows to automatically display the subscriber's name on the telephone for an incoming call in Cisco telephony, which greatly improves the ease of identification. Personal electronic telephone directory of the employee is used for this.
Convenience of communication between company managers and customers is essential for building contacts, working with the client base, informing existing and potential customers about the company's products and services. This, in turn, improves the image of the company, increases customer loyalty and the number of sales.
The software solution Smiddle Smart Label makes the work of the managers more convenient and allows them to personalize the appeals to customers.
Smart Label allows the manager to maintain their own telephone directory with customer contacts, which is very convenient when making and receiving calls.
Having information which of the customers is calling, the manager can immediately address the customer by name, which always has a favorable effect on the contact, and in some cases, the manager can have an idea of the possible purpose of the call and get prepared for the conversation.
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